Version 2.0 of CTI Group's SmartRecord IP solution, unveiled at the MetaSwitch Forum in Las Vegas this week, includes more functions and is designed to be easier to use. It also has a new interface.
SmartRecord IP is fully hosted. The company says you don’t need a big investment in software or hardware to give your customers all of the call recording features it offers.
Version 2.0 features reports, alerts and dashboards that are supposed to help managers better monitor telecommunications.
