Datanautix Inc. has released its DIAGNOSTIXT solution to help companies better manage their customers' call center experiences.
The solution was developed through a process of actively listening to thousands of recorded conversations between call center agents and customers. It allows for a rapid review that identifies sources of potential variability in the overall call process and customer experience.
Meantime, Datanautix says it’s also working on an Expert Quality Assurance Process Evaluator that will be able to quickly assess a company's quality monitoring and assurance process in contact center environments and discover "blind spots" that lead to an incomplete perspective of the customer's experience.
