Ontology Systems has released a report that examines a semantics and ontology-led approach to deliver a unified service model that solves the problem of service provider’s siloed OSS/BSS infrastructure data.
In light of the current economic challenges, service providers are reducing their capex budgets to align with lower revenue growth expectations. With expensive transformation exercises currently on hold, CSPs and managed service providers are looking for an alternative low-risk incremental path toward a unified service model and the service management and OPEX cost reduction activities that it enables.
In the custom report, entitled “Use semantics to deliver flexible Service Management and avoid the risks within OSS/BSS Transformations,” Yankee Group looks at service providers’ current operational issues, takes a deep dive on a unique alternate semantic-based approach toward achieving a unified virtual service model, and investigates how such an approach can enable customer-centricity by solving the problem of siloed infrastructure data.
In the report, Arindam Banerjee, Yankee Group vice president said: “Not surprisingly, the inability to have a common view of customers, lack of tailored service delivery and business process inconsistency are the top reasons that hamper service providers from rolling out innovative services.”
The report highlights key challenges faced by CSPs trying to achieve the related goals of data integration, a unified service model and end-to-end service management. The report goes on to define the advantages of the semantic-based approach used within Ontology’s OSS/CAD service management application to meet these challenges. These advantages include:
The full report is available for download from Ontology’s Web site.
