Convergys Corp. has announced a platform-independent On-Demand Voice Authentication solution. It includes voice biometric security from the Voice Signature Service provided through Convergys’ partnership with TradeHarbor Inc.
Convergys says the solution easily can be implemented by enrolling the voice signatures of customers and employees. Upon enrollment, companies can authenticate agent-assisted and consumer transactions more securely than with a traditional ID + PIN authentication.
Convergys offers a Voice Authentication Deployment Framework that includes an operations and administrator interface to provide a total enterprise solution for managing deployments, adjusting security thresholds and generating reports. In addition, any company can access Convergys On-Demand Voice Authentication via an API or Web services from an existing IVR/Voice Portal platform. The Web services interface delivers voice authentication in conjunction with web and mobile device applications.
With this solution, Convergys is offering no-capital expense deployment. The company says its on-demand business model has the potential to reduce deployment time to less than a month and the pay-as-you-go model can result in rapid return-on-investment.