MetroPCS Communications has completed the conversion of all of its customers onto Amdocs CES 7.5. Under the six-year managed services agreement announced last fall, Amdocs is providing MetroPCS with integrated software for convergent real-time charging and billing, customer relationship management (CRM) and operational support systems (OSS) to support MetroPCS' pay-in-advance, roaming and retail offerings.
Amdocs has assumed responsibility for MetroPCS’ data center operations, systems operations and applications management. Amdocs Consulting provided business process consulting, testing and training services.
MetroPCS deployed multiple Amdocs OSS, CRM and business support systems (BSS), including products for service activation management, real-time session control (for example, a service control point), customer interaction management, self-service and real-time charging. Working in partnership with MicroTelecom, Amdocs also delivered MicroTelecom's point-of-sales software to help MetroPCS manage its dealers across the country.
