Integrated Broadband Services (IBBS) says it has successfully launched its Field Tech Scheduling Program for Baja Broadband, a full-service cable operator headquartered in Ft. Mill, South Carolina. IBBS also has extended its current services contract for an additional four years with Baja, which delivers high-speed data, digital voice and video to more than 67,000 residential and commercial business customers.
The IBBS Customer Call Center, based in Atlanta, is staffed 24/7/365. The center provides Tier 1-2 support for voice and data customers via integrated ticketing and escalation procedures that ensure efficient handling of issues from first call to ticket closure. IBBS provides broadband and cable operators the means to quickly and cost-effectively address and resolve customer issues, reduce truck rolls, call handle time and mean-time-to-repair, as well as to achieve higher levels of organizational performance, according to the company.