Farmers Telephone Cooperative will use ETI Software Solutions’ Triad Service Delivery Platform to integrate Microsoft's Mediaroom IP video technology to its customer care and billing infrastructure.
Triad, already in full production at Farmers, will also provide inventory control for FTC's IP set-top boxes, mediate Pay-per-view billing, as well as automate the provisioning of IPTV services to FTC's expanding subscriber base serviced by Mediaroom. With Triad SDP, Farmers is also capable of supporting Caller-ID, Remote DVR scheduling and Pre-Paid IPTV services over the Mediaroom infrastructure.
With Triad SDP's fully-functional interface to Mediaroom, all IP set-top boxes and gateways will be instantly activated once they are installed at the subscriber's premise or an adjustment to IPTV services is made to an existing subscriber's account. Additionally, Triad SDP extracts all PPV and video-on-demand (VOD) purchases from Mediaroom and exports these charges for inclusion in subscribers' consolidated telecommunications services bills. Caller ID, subscriber Web-based remote DVR scheduling and Web-based technician installation tools are also part of the SDP suite – bringing Mediaroom's back-office support to a new level, according to ETI.
