Innova, a Latin America satellite provider that operates as SKY, has selected Oracle to expand on its existing Siebel CRM implementation to unify CRM and billing processes for greater efficiency, particularly in the order-to-bill and agent-assisted billing care processes.
Innova serves approximately 1.8 million subscribers in Mexico, Central America and the Dominican Republic under the SKY brand. The company will deploy Oracle Communications Billing and Revenue Management, Oracle Communications Service Activation and Oracle Communications Metasolv Solution to accelerate time to market for new products and services as well as simplify operations for current and future services.
Additionally, Innova will leverage Oracle Application Integration Architecture for Communications, a pre-integrated business application platform based on Oracle Fusion Middleware that offers pre-built, sustainable integrations between the new applications and Innova´s existing Oracle Siebel CRM application, to simplify key business processes such as order to bill and agent-assisted billing care.
Innova will work with Oracle partner Neoris on the implementation.