Convergys Corp. has successfully implemented its enhanced Real-Time Convergent Charging Solution with NTELOS, a regional provider of wireless and wireline communications services to consumers and businesses.
Virginia-based NTELOS is the first North American client to benefit from the recently enhanced Convergys solution, which boasts improved scalability, reliability, and speed-to-market for communications service providers in their delivery of real-time services to their subscribers.
Increasing price competition for prepaid subscribers is leading to revenue erosion and subscriber churn among telecommunications providers. Convergys says its Real-Time Convergent Charging Solution enables providers to respond quickly to competition thanks to a flexible charging environment that enables the creation of compelling, fast-to-market service bundles and promotions targeting the most desirable prepaid subscribers.
NTELOS is using the convergent charging solution for real-time Intelligent Network call control, rating and charging, balance management, and customer care for its prepaid customer base. Convergys provides platform hosting and management of the solution for NTELOS in a service bureau environment.
