Telespree Communications says it has several new self-care account management applications to help carriers reduce customer support costs and increase revenue. In addition to Telespree's extensive suite of self-care offerings, the company introduced Automatic Bill Pay, Tidbit real-time account icons, and Idle Screen Alerts. Carriers can utilize Telespree's self-care applications for new subscribers as well as their existing customer base.
Breaking down the new features:
- Automatic Bill Pay: Subscribers easily set up recurring payments and bill their charges to credit/debit cards and bank accounts.
- Tidbits: Icons display real-time account information on the idle screen or desktop such as minutes or data usage remaining, bill cycle date and other self-care options. Subscribers can mouse over the icon and/or click on the graphic to view and select from a menu.
- Idle Screen Alerts: Carriers can notify subscribers about payments, credit card on file expiration, special features, account status, promotions and other services directly on their idle screen in a special pop-up window. Alerts provide links enabling subscribers to take immediate action.
The company says its newest offerings are a natural extension of the company's suite of commercially deployed self-care solutions such as Change Plan and Features, Pay Bill, Check Usage and others. Subscribers can perform account management functions at their convenience without the need for customer care, sales clerks or IVRs. Moreover, Telespree's self-care solution offers service providers an important direct communications link to their customers.