A new report from Ontology Systems tackles the issues resulting from OSS/BSS complexity and examines how four service providers solved these problems using the company’s OSS/CAD.
The report examines the unique approach that Ontology Systems says can rapidly and inexpensively utilize existing systems and data to further those efforts, ease the transition to next generation service delivery, and make better use of existing OSS/BSS. It concludes with profiles of four service providers that are addressing urgent operational issues using the Ontology solution.
The report is titled, “Taming the OSS/BSS Beast – Exploiting Existing Solutions and Data to Deliver Results.” Nancee Ruzicka, senior research analyst – OSS/BSS Global Competitive Strategies at Stratecast, said: “Communication Service Provider business realities are changing rapidly. The opportunity to deliver new, innovative services is limited largely by the ability of the business to create, manage, and bill for them. Delays in bringing new products to market are no longer network issues. Rather, the focus has shifted to the OSS/BSS platforms and the business functions that they support.”
The report singles out key instances where the ability to consolidate and accurately align OSS/BSS data is critical to customer satisfaction, revenue generation, and/or cost reduction. Problem areas include:
- Revenue leakage
- Fraud
- Service management and SLAs
- Order orchestration
- Service inventory reconciliation
- Impact analysis and fault prioritization
- Customer support and outage notification
- Change management
- Unified topology views for planning and design
- Stranded assets
Benedict Enweani, Ontology’s CEO, commented: “The report is a great opportunity to share our experience over the past year with fixed line, mobile and next generation carriers who have used OSS/CAD to rapidly and inexpensively utilized existing OSS/BSS systems and data to ease the transition to next generation service delivery, as well as make better use of their existing OSS/BSS.”
