Time Warner Cable has selected Synchronoss’ ConvergenceNow Plus to accelerate the launch of new Road Runner Mobile wireless broadband devices on Sprint 3G and Clearwire 4G networks for e-commerce, telesales, and e-tail/retail.
The ConvergenceNow Plus platform will enable Time Warner Cable to streamline subscriber account management, service activation, and support for a variety of new connected-devices and wireless broadband services. In addition to activation and provisioning, ConvergenceNow Plus will be providing TWX with an end-to-end customer management capability that includes self-service support, ordering, changes, activation, and logistics to deliver a seamless customer experience for the total customer lifecycle according to Synchronoss.
“As we prepare to launch Road Runner Mobile, delivering connected wireless broadband devices and solutions across multiple channels, the need for self-service capabilities and customer experience satisfaction is paramount,” said Mike Roudi, Group Vice President of Wireless Services, Time Warner Cable. “The Synchronoss ConvergenceNow Plus platform not only streamlines and automates order capture management, but also helps us accelerate and monetize an optimal customer experience across all channels.”
Meantime, Synchronoss has released an update for ConvergenceNow Plus, v2.4. The upgrade expands its technological capabilities beyond its robust functionality around comprehensive on-demand activation for subscribers via online or in-store with a complete automated customer activation process. This next generation of ConvergenceNowPlus allows easy and seamless integration to retail and kiosk points of sale to facilitate prequalification and activation services for consumers, according to the company. In addition, it has expanded the use-case catalog to support various types of after point-of-sale activation scenarios.
