Convergys has announced the global availability of hosted solution offerings for enterprise contact centers and communication service providers. They enable international clients to grow their businesses by providing cost-effective, hosted deployment options that meet today’s economic challenges, according to Convergys. The company is also announcing hosted messaging solutions for communication service providers.
Specifics for Convergys’ global hosted solution portfolio for contact centers and service providers include:
Leverages an expanded international data center infrastructure and offers a broad range of contact center solutions, including intelligent self-service and notification solutions, enterprise policy management, and on-demand voice authentication.
Cost-effectively optimizes the customer experience in self-service and agent-assisted interactions: All solutions are focused on improving customer satisfaction by enabling inbound and outbound multimodal capabilities and natural language support; accelerating deployment cycles by providing rapid access to network capacity; strengthening ROI by minimizing upfront and ongoing CAPEX outlays.
Ensures the full potential of client investments: Solutions are deployed in secure, redundant, and scalable environments and are fully compliant with quality management practices, ensuring maximum security of customer data. Convergys’ Service Level Agreements are not just based on server uptime, but rather on business metrics associated with transaction completion.
Convergys is currently supporting a global financial services company by providing consumer self-service applications that are hosted and managed by Convergys through their North American and European data centers.
