SysAid Technologies has announced that more than 16,400 new organizations around the world have deployed SysAid’s help-desk and customer service support solutions in 2009, equaling 43 percent growth over 2008. The company also launched four new releases and experienced employee growth of more than 40 percent in 2009.
“2009 has been an incredible year for SysAid. Not only have we successfully launched four new releases, but we have introduced game-changing technology to the IT arena,“ said Israel Lifshitz, founder and CEO of SysAid. “Due to the global economic situation, many companies are looking for ways to cut costs without compromising on service, and are turning to SysAid as a highly affordable, intuitive and effective way to manage communication both internally and externally.”
SysAid claims the success stems from its ability to simplify the dynamic challenges that customer service and support professionals face every day, as well as its ability to offer comprehensive, cost-effective solutions.
SysAid launched two major internal help-desk releases in 2009: SysAid IT 6.0 and SysAid IT 6.5, featuring the IT industry’s first-ever fully integrated Live Chat Module and an innovative IT Benchmark Module designed to measure and evaluate IT performance and compare it to other SysAid users around the world. The company also released two versions of its CSS solution to enable administrators to better manage an effective service desk, providing key tools to increase customer satisfaction and improve the bottom line.
