Synchronoss Technologies, a provider of on-demand transaction management software platforms, announced that its ConvergenceNow Plus+ platform has been selected by Dell Inc. to globally enable on-demand activations of Dell's entire connected device portfolio, including the company’s first smartphone, designed on Google's Android Operating System.
The ConvergenceNow Plus+ platform will enable Dell to offer its customers across the globe a unique experience via the online channel including streamlining subscriber management functions, as well as cross-channel global service activation with multiple service providers. The initial markets supported will be North America and Europe, and then will expand on a global basis throughout 2010.
"We chose Synchronoss' ConvergenceNow(R) Plus+ platform because it allows Dell the flexibility to activate our entire portfolio of connected devices seamlessly," said Ezra Vance, director of communications services at Dell. "Dell takes the customer experience seriously and we are pleased to partner with Synchronoss, who will enable a new integrated solution to enhance the world class buying and mobility experience Dell customers deserve. Around the globe, consumers are demanding connectivity to, from, and between devices. With the help of Synchronoss, we will begin to deliver a variety of options to help consumers activate and manage their 'connected life' with ease."
Synchronoss calls ConvergenceNow Plus+ is a high performance, multi-tenant platform that enables global OEMs such as Dell to consume on-demand order processing and subscriber management services. The platform exposes a simple set of adapters that enable customers to activate wireless services independent of the network they are operating.
"The market opportunity for connected devices such as Dell's smartphone is rapidly expanding and is forecasted to reach upwards of 2.5 billion devices by 2014," said Stephen G. Waldis, president and CEO, Synchronoss Technologies. "We intend to have a global footprint for ConvergenceNow Plus+ and are glad to have Dell as an anchor client."
