Management World — MetraTech Corp. has announced the release of MetraNet 6.1. The company says this latest version of the product further extends its leadership in delivering Dynamic Business Modeling capabilities that create a strategic advantage for leading enterprises in industries with rapidly evolving business models, including Cloud, Smart Grid, Financial Services, Media & Entertainment and Telco.
The new release advances the dynamic customer- and self-care capability of MetraNet 6.0 through the introduction of MetraView Active Customer Self Care, allowing customers to more easily interact with their invoices, statements and account structure than ever before. MetraNet 6.1 also introduces a new capability for more rapid and synchronized configuration via Business Modeling Entities. Both of these new assets, says MetraTech, help users respond more quickly to the customized needs of their customers, especially those of large enterprise accounts, without compromising performance or scalability.
“The online customer experience is an area of intense focus for PGi,” said R. Scott Harris, vice president Global Online, PGi. “We are pleased to see that MetraTech has a similar point of view and created a new level of flexibility and Web 2.0 look-and-feel in MetraView as part of this release. We look forward to applying these new capabilities to enhance ease-of-use and personalization for our customers.”
MetraTech also announced a new deal with Concur, a provider of on-demand Employee Spend Management services. MetraNet will be the unified billing, settlement and customer care system that will support Concur’s next phase of growth and operational efficiency.
"Our business continues to grow at a rapid pace,” said Scott Torrey, EVP of Operations at Concur. “We were looking for a solution that not only will cover all our business lines today, but will be able to accommodate new opportunities in the future. Particularly important is the speed with which MetraNet could address our existing challenges, along with the flexibility it could bring to easily accommodating a variety of different products, services and business models. For Concur, MetraNet is the complete product catalog, rating, billing and settlement solution that, underpinned by dynamic business modeling, will help us keep pace with our continued growth.”
