Winners of the 2010 Billing & OSS World Conference & Expo Excellence Awards were honored this week in Washington, D.C. at the annual B/OSS conference. All new categories resulted in some first time winners.
The new categories for 2010 were, designed to reward the solving of real business problems through the application of software or services. They are:
- Best Cost Management Implementation
- Best Service Enablement Implementation
- Best Customer Experience Improvement
- Best Business Process Automation Award
- Best Network Management Implementation
- B/OSS Innovator of the Year Award
The Best Cost Management Implementation award is given to the implementer of business or operations support system software or the application of professional services that significantly lowers the cost of doing business by any of a variety of ways. The winner of this year’s award was Comverse, for its consolidation of GCI Alaska’s cable services and other lines of business into Comverse’s multi-service, business support solution.
Telcordia Technologies took home the runner-up award for this category for the implementation of its Service Director product for driving down mean time-to-repair.
The Best Service Enablement Implementation is presented to the implementer solutions that significantly improve a service provider’s ability to introduce new products, services, service bundles or pricing plans. Redknee took top honors for its NGRC data rating and charging implementation with a Tier 1 carrier in the EMEA region. Tech Mahindra was runner-up for its On-Demand Business Model deployed at STC Bahrain.
The Best Customer Experience Improvement Award recognizes the implementer of solutions or services that positively impacts the customer experience or the ability to capture it. TELUS took the price back to Canada for its implementation of Martin Dawes, Lavastorm Analytic Engine, which gave it insight to customer behavior across service types. Sterling Commerce was runner-up for the implementation of a centralized subscription management capability through its Multi-Channel Selling model at Cengage Learning, which coordinated subscription purchase, registration and activation, monitoring and logistics for its physical and digital media products.
