Billing & OSS World, Washington, D.C.— Pitney Bowes Business Insight is showcasing the newest versions of its EngageOne Interactive and DOC1 software for document generation this week, which carriers can leverage for billing and other customer communications.
The new versions, on display at the Billing & OSS World Conference & Expo, enhance PBBI’s suite of interactive and on-demand customer communication management (CCM) solutions. With new features designed to improve productivity, control and performance, EngageOne Interactive and DOC1 software enable organizations to more efficiently generate customized, multi-channel communications.
With enhanced template management, extended version control such as effective date processing and new retention policy features, the newest edition of EngageOne Interactive accelerates the personalized document creation process. Organizations can now more quickly generate interactive and on-demand communications, such as customer correspondence, reduce errors and ensure compliance. The solution offers advanced navigation features for group prompting and the management of multiple documents in a template for interactive editing. This improves end-user productivity and optimizes data input.
The latest version of EngageOne Interactive has been enhanced to support traditional batch processing for EngageOne deployed templates, as well as interactive and on-demand document generation. The new EngageOne batch process has been independently benchmarked to generate documents at rates of 32,000 pages per minute. The high-performance platform provides customers with complete control over their operational decisions and the flexibility to meet diverse communication needs.
For high-volume, Transpromo, transactional communications, DOC1 software features an extremely fast production engine, generating 80,000 pages per minute. The latest DOC1 version enhances white space management capabilities to easily add optional content such as advertisements and promotional material. With more flexibility in text manipulation and data publishing, DOC1 continues to deliver powerful Transpromo functionality.
“Pitney Bowes Business Insight is dedicated to delivering innovative enterprise communications solutions that enable global organizations to automate complex document generation processes,” said Lisa Sutrick, director of CCM product management at PBBI. “The updates to EngageOne Interactive and DOC1 software are designed to enhance the creation and management of document templates. Account statements, bills, correspondence and other forms of communication are the pillars of any customer care program and Pitney Bowes Business Insight continues to provide powerful solutions that decrease document production costs, time and resources, and increase customer loyalty.”
