ZON Multimedia, a major player in the Portuguese pay-TV market, has adopted IBM software to consolidate its IT and network management into a single view. The goal is improved quality and distribution of cable services to ZON consumers.
The recently signed agreement represents an investment of 1.2 million euros in the cable operator’s strategy to continuously improve customer service.
ZON needed an intelligent network management and IT monitoring solution that could aggregate the various components of its infrastructure into a centralized view. While IT and networking have traditionally been managed separately, IBM says its integrated service management solutions connect these domains to deliver greater visibility, control and automation to the enterprise.
IBM says its software can quickly identify and highlight problems in the network, enabling ZON's operational team to plan and schedule maintenance to ensure signal and distribution quality. The real-time, centralized monitoring of complex networks and IT domains delivers scalability that exceeds millions of events per day. As a result, IBM says ZON will be able to ensure high levels of customer service as it continues to expand its services offerings such as HDTV, high-speed internet access, digital voice, security, music and gaming.
IBM’s holistic approach to ZON’s challenge, sophisticated offerings and professional services were key differentiators in winning ZON’s preference over competitors such as HP and replacing HP Network Node Manager with IBM Tivoli Netcool.
“A superior centralized platform for operational management is the foundation to meet ZON’s future technical and business needs more efficiently,” said Paulo Ribeiro, board member of ZON TVCabo, a company from ZON Multimedia group. “IBM software enables our network operations and IT staff to hone in on the most critical problems and even automate the isolation and resolution of those problems before impacting customers.”
ZON will leverage a portfolio of IBM service management software to automate and integrate its IT and networking systems across the companies entire infrastructure. This includes Tivoli Netcool and Monitoring, Composite Application Manager, OMNibus and Network Manager.
