The National Association of Software and Service Companies (NASSCOM) in India released its annual outlook for business process outsourcing and IT companies and found these companies are likely to grow whether they export their business or provide it locally — or both.
Indian IT-BPO exports are projected to grow by 13 percent to 15 percent while domestic IT-BPO will grow slightly more by 15 percent to 17 percent during fiscal 2011.
Most of the top companies are very familiar in the North American Market. The top five IT services companies exporting business were: Tata Consulting LTD, Infosys Technologies LTD, Wipro Technologies LTD, HCL Technologies LTD and Tech Mahindra Ltd.
Four of these companies also made it into the top 10 BPO Exporters from 2009 to 2010: Tata Consulting (2), Wipro (4), Infosys (7) and HCL (9.). Others in the top five include Genpact LTD, WNS Global Services and Aegis LTD.
This list does not include some companies whose corporate headquarters are located outside India, but have significant India-centric delivery capabilities, and have not shared their India-centric revenue figures. Had they been ranked based on their India revenues, companies such as Accenture, Cognizant, HP India, Syntel, Oracle Financial Services and IBM and would also have appeared in this ranking.
Driving this growth is activity in both core and emerging markets, according to NASSCOM. That activity includes BPO, analytics, finance and accounting, remote infrastructure management and cloud services. The Indian IT-BPO Industry is expected to exceed $70 billion in fiscal 2011.
Because of current growth and projections, employment in these companies grew by almost 9 percent. The top employers were Tata Consulting, Infosys, Wipro, Cognizant and HCL, in that order. Headcount additions are expected to double this year to 200,000 new employees.
Som Mittal, president of NASSCOM, said 2010 should be considered a “return-to-growth” year with marginal increases in budgets and essential enterprise IT spending.
