Monaco Telecom will extend its billing and revenue management relationship with Oracle to engage in a business transformation project that includes the Oracle Communications Order and Service Management solution and Oracle Communications Consulting.
The transformation program, called Synergie, will focus on convergence, customer-centricity and quality of service delivery. Monaco Telecom wants to offer fixed, mobile, Internet and television services in the Principality. To do so required the company to simplify its complex architecture and improve its agility.
It will now have an integrated billing and provisioning system that spans the consumer and business mobile telephone, fixed telephone and internet protocol system markets. Monaco Telecom believes this will help streamline its business practices and enable the company to quickly introduce new offers, improve billing flexibility and provide visibility across the entire order lifecycle.
Currently, Monaco Telecom captures customer information in more than 40 different interfaces connected to four billing systems, four databases and four different business reporting processes. Synergie will drive the reconstruction of its service delivery system by defining and formalising its customer operating modes. This will be achieved using best-practice industry standards and through integrating the functionalities of existing and new applications into one common multi-channel portal.
Martin Péronnet, CEO of Monaco Telecom, said the implementation will help Monaco Telecom adjust to rapidly changing market dynamics by enabling it to offer convergent services and ensuring predictable order fulfillment for an enhanced customer experience.
