SysAid Technologies has launched a new BlackBerry IT Helpdesk Application. SysAid says the free application, available for download from Blackberry App World, allows IT pros to more easily monitor and manage helpdesk requests and IT assets in real time.
The new app follows the June launch of the SysAid iPhone app. Also soon to come is the rollout of a similar Android app, which SysAid claims will make it the world's only IT Service Management company with mobile helpdesk solutions for today's most popular mobile technology platforms.
"BlackBerry and mobile computing technology has fundamentally altered the way that business is done around the world, allowing us to maximize efficiency whether we are in the office or on the road and we believe that IT managers should benefit from these advantages as well," said Israel Lifshitz, founder and CEO of SysAid. "By packaging our software into a BlackBerry app, we are delivering significant value to our customers, who will be able to use this application to continue to deliver superior helpdesk support whether they are in the office, at home or on the go."
SysAid says the mobile app facilitates complete accessibility and control over service requests, including viewing, prioritizing, filtering, updating, and customizing, all in a specially designed mobile interface. Users can also view and manage hardware, software and manufacturer details of computers, printers and other IT assets.
The application is free and is compatible with SysAid IT 7.0.05, the latest version of SysAid's user-friendly IT Service Management software. Designed to help automate IT processes and increase efficiency, SysAid IT is built on ITIL best practices and provides a variety of practical tools to monitor and optimize everything from Helpdesk, to Asset Management and Reporting. Scalable editions of the software are available as on-premise or SaaS (Software as a Service) for businesses of any size, while a free version is offered to small businesses with fewer than 100 users.
