Cox Communications, the third-largest cable and broadband provider in the U.S., has renewed its contract for Convergys Corp.’s Smart BSS Solutions. This is the third contract renewal in North America this year for Convergys’ cable solutions, which the company says support eight of the top 15 cable, broadband, and satellite providers in the United States. Convergys also supports more than 36 cable, broadband, and satellite providers globally.
Convergys has been a BSS supplier to Cox Communications for 26 years. Under this renewed license agreement, Convergys will continue to provide long-term billing services to Cox’s 6 million residential and commercial video, voice, and data customers.
“Cox has built its business on exceeding customer expectations; the billing support we receive from Convergys helps us to do that," said George Richter, vice president of Supply Chain Management for Cox. “This latest contract renewal is a strong vote of confidence for the key role Convergys’ cable solutions will continue to play in enabling Cox to differentiate itself on the superior service we provide our customers."
“Convergys Smart BSS Solutions have helped Cox Communications successfully manage the relationships it has with its customers for many years," said Bob Lento, president, Information Management, Convergys. “With this important contract renewal, Cox Communications will continue to benefit from Convergys’ commitment to – and continued investment in – its cable and Smart BSS solutions."
Convergys says Smart BSS Solutions deliver innovative support of convergent services leveraging real-time actionable marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue in order for its clients to focus on building valuable relationships with their customers.
