With the introduction of its new IT helpdesk mobile app for Windows Phone 7, Israel-based SysAid Technologies says it is the first company to offer mobile IT helpdesk applications on all four leading smartphone platforms.
SysAid says its application will provide users with the ability to manage their IT helpdesks while on the go, ensuring that every request is routed and handled in a timely and professional manner.
“Mobile access is becoming an increasingly important component of IT departments around the world," said Israel Lifshitz, CEO of SysAid Technologies. “The ability to instantly access required information without booting up a laptop, and the ability to quickly update a ticket or asset – from home, the road, or virtually anywhere - results in higher efficiency without compromising on service."
The SysAid IT mobile helpdesk and asset management application allows administrators to: portably view all service requests assigned to his or her team; filter helpdesk and asset lists per field, update the status, priority, due date, and other fields of a service request; create new service requests, as well as update an asset name, location, owner and other fields.
The SysAid WP7 mobile application – which can be downloaded here – is free and compatible with all releases of SysAid IT, software designed to help automate IT processes and increase efficiency.
