BT Picks Soft-ex Solutions for Hosted IP Telephony


BT has selected Soft-ex as a key component in its Hosted IP Telephony strategy. The U.K. giant says Soft-ex’s agile, innovative solutions and flexible support were important factors in the decision.

Soft-ex will provide telecom expense and usage management solutions on the Hosted IPT platform, to assist BT clients to reduce telecom costs, gain centralized visibility and improve overall performance. Key features of the joint BT and Soft-ex hosted service, which is being rolled out globally, include centralized, fixed and mobile visibility; user-friendly, Web-based reporting with advanced drill-down and management of multiple carriers and tariffs. The service will also provide QoS, proactive voice security and alerting; call tagging and telecom cost allocation across the enterprise.

“Our expertise in this space is already validated by the large number of our joint multinational clients and we look forward to working with BT to create revenue opportunities by providing their global clients with complete transparency and optimisation of their telecoms infrastructures," said Ian Sparling, CEO of Soft-ex.

The BT Hosted IP Telephony service is a scalable, business grade, communications application interconnected via centralized, in-country carrier trunks in some cases or per via site to local carriers in others. BT says the Hosted Telephony service enables businesses to dramatically reduce upfront investment costs whilst accelerating the adoption of global unified communications. Instead of upfront investment in an expensive voice and unified communications infrastructure, companies are able to make a first step into converged communications by paying for their IP telephony on a utility-based, per-user pricing model. This helps businesses to remove maintenance and investment costs typically associated with owning and managing an end to end communications infrastructure in-house (e.g. wide-area networks, IP telephony and other information technology), BT said.

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