Econet Wireless, a telecommunications group with operations in nine countries in Africa, Europe and the Pacific Rim, has chosen Subex for a managed services contract. This follows Subex’s successful implementation of its ROC Fraud Management and Revenue Assurance solution for Econet.
Econet, which offers mobile and fixed telephony products and services, as well as Internet and satellite, says it chose Subex for its track record with business optimization and experience on centralized implementations within Africa. Worldstream Systems & Services is part of the Econet Group and is responsible for the selection, implementation, ongoing management and support of large IT systems for the group and is the partner with Subex on this project.
Subex’s ROC solutions cover Econet’s complete customer organization, not just at a central level but at the local country levels as well.
ROC Revenue Assurance is designed not only to detect potential revenue loss, but also to assist an operator with its investigation, diagnosis and recovery of these revenues. It provides automated correction capabilities to improve bottom-line results and provide a quick return-on-investment. The solution is flexible and will support revenue assurance practices as the provider expands and matures, Subex said.
The ROC Fraud Management solution supports end-to-end fraud management, from initial information gathering and detection through case closure. The solution is built to help CSPs move toward fraud prevention by eliminating known frauds, reducing free run time, augmenting internal controls and through continuous fraud management process improvement. Subex says the solution ensures a rapid return on investment (ROI) by offering the strongest fraud management capabilities, increasing compliance, reducing risk, and providing economies of scope.
“Africa is a growing telecom market and the operator needed a fraud and revenue assurance solution that could help them achieve competitive advantage in their market," said Sudeesh Yezhuvath, COO at Subex. “As a key part of our Business Optimization portfolio, we are happy that our acclaimed and unique platform, ROC for Revenue Assurance and Fraud Management, has exceeded the customer’s expectation and we are now providing Managed Services to the operator to help optimise their business and improve customer experience."
