Romtelecom, a communications service provider in Romania, is deploying Comptel software to automate service activation for its new IMS network. Romtelecom will use Comptel Provisioning and Activation, Comptel Catalog and Comptel Subscriber Profile Repository.
Comptel says Provisioning and Activation enables operators to fully automate the process of handling subscriber orders to activating services in the network, and all the way up to the start of billing. The solution is designed to help CSPs control costs, reduce manual errors and efficiently deliver services, thus increasing customer satisfaction and reducing churn.
Comptel Catalog allows CSPs to quickly create new products from pre-tested service components and orchestrates the delivery of these customer-facing services. The solution, the company says, allows for an agile response to market changes and competitors’ initiatives, and helps operators maximize revenue opportunities from product innovation.
Comptel Subscriber Profile Repository provides a live, accurate view of subscriber data, and allows CSPs to monitor business-critical customer status and activity information across multiple networks. The solution ensures a dynamic, agile workflow and greatly improves subscriber visibility, enabling operators to enhance the customer experience by quickly responding to their behaviours and anticipating their needs, said Comptel.
Romtelecom serves nearly 5 million customers with data and broadband Internet services.
“Comptel’s catalog-driven solution for service activation will not only help us deliver an even better customer experience, but also enable us to more easily and efficiently manage the communications services we offer," said Timos Tsokanis, CIO, Romtelecom.
