Digicel, the largest wireless provider in the Caribbean, has chosen the DIGITALK Multiservice Platform for its prepaid services throughout the U.S. and Caribbean islands.
Digicel provides prepaid calling card and pre/postpaid PINless services to Diaspora communities in the U.S., particularly in Miami, Fla., using a white label hosted service. The company says the move to in-house management and operations of the platform architecture offers Digicel greater control over distribution, pricing and promotions, and supports its plans to introduce services in other countries.
DIGITALK will initially help Digicel migrate all of its existing services over to the DIGITALK Prepaid Consumer Platform, and then support the rollout of services to other countries with significant Diaspora communities from the Caribbean Islands, including the U.K. and France.
“For Digicel, three things matter above all else – best value, best service and best network," said Conor Clarke, Digicel group director of International Business. “We were looking for a provider that not only had carrier class features so we could offer new service features with our re-launch, but also one that could deliver complete service reliability."