Ericsson has added capacity and capability to its managed service delivery, announcing the opening of a new global network operations center (GNOC) in China.
The new center adds to the three existing global network operations centers in Romania, India and Mexico. Ericsson's Global Service Center (GSC) in India now employs more than 5,000 service professionals and houses the world's largest GNOC, the company said.
The new operation capabilities complement Ericsson's Chinese service center, which provides a wide range of services such as customer support, network design and optimization, systems integration, network rollout and special-event support. The center will initially employee 300 staff and grow to 500 within three to six months.
Ericsson manages networks serving more than 800 million subscribers, and more than half of those subscribers are served through its global NOCs.
Ericsson says key to its global service delivery engine is having an integrated model where local delivery continuously works with Regional Competence Centers and GSC through common processes, methods and tools. An example is the Managed Services Delivery Platform – a portfolio of tools the company says enables the efficient operation of a communications network, both locally and from remote operation centers. Internally, Ericsson has more than 22,000 people in nearly 100 countries using it.
Globally, Ericsson has 50,000 in-house service professionals working in 180 countries, including 40,000 working close to the customer and 10,000 in its global or regional centers. In total, 10,000 have expertise within consulting and systems integration. Altogether, Ericsson has more than 65,000 service professionals, including an average of 15,000 subcontractors, which the company says are well positioned to support customers' needs for services around the world.