Atlanta-based GMT Corp., with offices in the U.K. and Australia, has signed a reselling agreement with LOEM Consultation, a specialist in contact center optimization solutions. Quebec-based LEOM will market and sell the GMT Planet workforce optimization solution.
GMT says the Planet software suite helps put the right people in the right place at the right time, to achieve the right business results. Using Planet can result in lower contact center operating costs, improved sales conversion rates, increased agent retention, reduced overtime expenses and improved customer satisfaction, the company said.
GMT Planet’s feature set supports all essential workforce and performance management processes, including long-range strategic planning and budgeting, accurate workload forecasting, intelligent scheduling, intra-day management and adherence reporting, reporting and agent empowerment.
"LOEM has a proven track record of successfully implementing workforce optimization projects in contact centers, which makes them a perfect fit for GMT," said Simon Angove, chief executive officer of GMT. “We look forward to building a long-term relationship that delivers the best strategic solutions to their Canadian-based organizations."
LOEM's mission is to offer the best strategic solution possible to help its customers meet their objectives.
"Our partnership with GMT Corporation enables us to offer an award-winning workforce optimization solution to our customers," said Marie-Hélène Savard, president for LOEM Consultation. "Because each customer contact represents an opportunity to solidify the business relationship between the company and its customer, it's essential contact centers evaluate workforce management tools like those from GMT to ensure their operations are optimized."
