A Tier-1 operator in the Middle East is deploying Actix’s Network Optimization solution.
Actix says its solution will automatically combine multi-vendor, multi-technology network data with geo-located customer experience data for the unnamed operator. It will replace fragmented tools and scripts to provide a single unified view of the network. This will make establishing both network and customer experience KPIs a straightforward process, allowing the operator to focus activities on areas that will have the greatest impact on both the network and customer, the company said.
Using powerful, built-in analytics, the system will identify issues, recommend solutions and automate optimization activities currently performed manually by engineers. This is expected to deliver increased operational efficiency, effectively doubling the work capacity of the RAN engineering teams.
Another benefit: The single view of the network can be shared by both the operator and managed service providers, leading to an improved joint understanding of network performance and customer experience.
“By incorporating customer experience data into our optimization solutions we’re enabling operators to look beyond the network and deliver improvements to their customers where it matters the most." said Bill McHale, Actix CEO.
