Mobile operator MTN South Africa is calling on Arieso, a provider of customer-centric network performance solutions, to prepare, monitor and maximize the performance of its 3G network.
MTN has deployed ariesoGEO to precisely locate performance issues and traffic hotspots in its mobile networks using location-aware subscriber information. This will equip MTN’s engineering team with improved monitoring capability and design insight that will assist them with further improving voice and data traffic quality, Arieso said. This is facilitated by geographically locating network data to identify hotspots, dropped calls, low data throughputs and coverage “holes" 24/7 as they occur. Using this information, MTN is able to act more quickly to take appropriate measures before they become major issues that affect the quality of service for end-users.
“In a period when the region is experiencing significant growth, operators need to keep pace with the demand for data services while ensuring high quality of service for their customers," said Krishna Chetty, MTN SA general manager, Planning and Optimisation. “ariesoGEO has given us the means to continuously and accurately direct resources to meet user service demands. ariesoGEO will assist in keeping our network running at peak performance and deliver an optimal mobile end-user experience for our subscribers – wherever they are, whatever they’re doing."
MTN first began working with Arieso in June 2009, when it used ariesoGEO to identify hotspots in its mobile network during the British Lions rugby tour and the Confederations Cup football tournament. Last year ariesoGEO was used to help with network planning ahead of the 2010 FIFA World Cup. This international event generated large volumes of mobile voice and data traffic across the country, requiring MTN to optimize its network to safeguard the end-user experience.
South Africa is leading the continent in subscriber uptake as a result of smartphone market penetration and the availability of 3G services. South Africa had more than 3.7 million HSPA subscriptions as of March 2011.