Akron, Ohio-based First Communications has chosen Telcordia Next-Gen OSS to support growth and efficiency gains in its enterprise and network services business.
The Telcordia OSS solution for Enterprise & Wholesale, based on Granite Inventory Version 8, will help First Communications increase operational speed and accuracy in inventory management, service fulfillment and trouble resolution by consolidating business unit-specific network operations inventory management systems into a single, enterprise-wide inventory management system. This will lead to greater efficiencies and more effective utilization of resources, funds and capital as First Communications expands its enterprise customer base, Telcordia said.
First Communications offers high-capacity metro and long-haul fiber network services, as well as a full range of voice and data services, across the Midwest and Mid-Atlantic states. The company provides services over a facilities-based, owned network.
Among the key factors in First Communications' selection of Telcordia were comprehensive capacity management, advanced capability to design end-to-end circuits and the ability to immediately identify resources affected by network changes or carrier interruptions.
"A key component to our strategic growth is having a '360-degree view' into all of our networks and services to deliver the highest standard of customer service," said Joe Morris, president, First Communications LLC. "The Telcordia solution using Granite Inventory provides a flexible platform that enables us to more easily service our many customers, rapidly address any network or quality-of-service issues and improve our ability to quickly deploy new services to existing and new markets."
