Global telecom operators are losing billions of dollars every year and the losses will continue to increase with the expansion of next-generation IP-based networks. That’s one of the findings of the Basset Telecom report, due out later this week.
The Basset study was compiled from market research and interviews with leading experts and managers within the telecom industry worldwide. In order to be successful in the fight against fraud, the survey finds that operators need to have a strategy in place and a clear focus on winning the trust of their customers; oherwise, the operators could be in financial peril due to more losses. And if operators fail to guarantee a safe connection and usage of services or applications, churn could become a big problem.
Basset defines telecom fraud as when “someone gains access to services or products that [are] sold through a telecommunications system and uses this information or service in a damaging or fraudulent way." Fraud also includes internal fraud and exploitation of services/loopholes through errors that have a bearing on billing, payment or provision of telecommunications services or networks. Total control is key, says Nicolaj Aaroe, product manager within FMS at Basset.
The Basset Telecom report is an annual series of whitepapers covering the challenges operators are facing in the next-generation network marketplace, and what operators need to consider in order to be an effective, attractive and profitable player.
