Channel Islands-based operator JT has chosen the Comverse ONE Billing and Active Customer Management solution to power its business transformation, one that will company expects will increase operational effectiveness and business agility.
The Comverse solution replaces two legacy billing solutions and a number of specially tailored IT applications, giving JT a fully converged BSS.
"We operate in a highly competitive marketplace, and continually look to improve our products and services to satisfy our customers' requirements," said Dave Newbold, chief operations and technology officer at JT. “To do this, JT needed to move to a converged billing and CRM solution that would support our growth ambitions. Comverse ONE's single-system approach to BSS convergence offers us the customer management, marketing and charging agility we were looking for, and also enables us to take advantage of new opportunities not only in the Channel Islands, but also as JT moves and expands into new markets."
Comverse says ONE is optimized for evolving technologies and convergent markets, delivering flexible and powerful customer management, ordering, billing and revenue-generation applications suitable for any market vertical, whether it be wholesale, enterprise or residential. As a single system, Comverse says converged BSS streamlines business processes across the entire organization from CRM to billing, providing CSPs with the ability to enhance every aspect of the customer lifecycle, from acquisition through order management to charging and up-sell – in the most efficient manner.
