Convergys Corp. has signed a worldwide reseller agreement with Sigma Systems, meaning Convergys will integrate Sigma’s OSS software solutions into the Convergys Smart Revenue Solutions Suite.
The joint solutions will provide communications and cable/broadband/satellite providers – in both residential and business markets – with advanced OSS and BSS software, for the design, delivery, and management of next-generation communications and entertainment services.
Sigma’s advanced IP service-fulfillment solutions are purpose-built for complex service bundling. The companies say global CSPs can quickly, efficiently, and continually expand their portfolio of innovative and differentiated revenue-generating service offerings, delivered over any access technology and to any device.
The team-up of solutions will enable marketing, customer care, and IT organizations to plan for, implement, and accelerate the speed of their transformation efforts, helping enable service providers’ evolution into next-generation operators, the companies said.
“This partnership brings together two global companies with proven expertise and deployments in business and service transformation," said Morag Lucey, Convergys SVP of Marketing and Product Management, and regular B/OSS blogger. “With the advent of new video, entertainment, business, and cloud-enabled offerings, service providers have to address both business and service transformation at the same time to successfully expand their offerings and supporting operations systems. Integrated BSS/OSS solutions from Convergys and Sigma will help service providers effectively define, price, order, provision, and bill for services in a holistic manner."
Convergys says its Smart Revenue Solutions support convergent services and leverage real-time marketing innovation, helping to minimize risk, reduce operational costs, and generate revenue so the company’s clients can focus on building valuable relationships with their customers.