European telco giant Deutsche Telekom has signed a business-intelligence sourcing framework agreement with Capgemini, a global provider of consulting, technology and outsourcing services.
Objectives of the five-year deal are to further consolidate the IT services of the operating entity in Germany – Telekom Deutschland GmbH – reducing the level of in-house resources needed by building a dedicated BI factory, as well as harmonizing the BI systems of the group. Within the project, Capgemini is one of two vendors that was selected to support Telekom Deutschland GmbH. The contract signed between Deutsche Telekom AG and Capgemini Deutschland GmbH, a subsidiary of Capgemini Group, will involve experts from Capgemini’s Global BI and Telecom practices.
Following last year’s merger of the two business units T-Home and T-Mobile within Deutsche Telekom, the new company Telekom Deutschland GmbH aims to consolidate its business processes and IT systems and consolidate its services portfolio to create synergies. Harmonization of the BI applications landscape is one of the largest and most complex projects. The interdisciplinary team has to eliminate heterogeneities and parallel systems, which have become redundant and embed the entire Data Warehousing in a new BI architecture. Capgemini will support in the planning stage and also undertake the long-term development of key components of the BI landscape.
Telekom Deutschland GmbH gives special importance to achieving an appropriate balance between onshore as and offshore services. The Capgemini global delivery model, Rightshore, is designed to provide the right resources in the right place, enabling access to approximately 40,000 offshore IT experts. In addition to the high flexibility in the approach to service delivery, other factors also key in winning the project included access to innovation investments, service quality, and team spirit.
“We are facing a huge challenge in the area Business Intelligence because of the restructuring that happened last year," said Frank Kuehl, SVP and head of BI & Data Management at Telekom Deutschland GmbH. “Capgemini convinced us particularly with their overall package of outstanding, regional and simultaneously globally reusable IT competency and large offshore capacities at a good price-service ratio."
Innovation and technology leadership are a key focus for the telecom management at Telekom Deutschland GmbH. The reduction of in-house IT support needed as a result of the project should also relieve the company’s resources to concentrate on the core business and R&D.
“We are very pleased to be selected as one of the two strategic partners for Business Intelligence at Telekom Deutschland GmbH," said Paul Nannetti, global head of Business Information Management at Capgemini. “Our investments and focus on developing a differentiated approach to the delivery of BI programmes, combining consulting, technology and a scalable India centric delivery platform, have positioned Capgemini as a global leader in the provision of BI transformation services.
