Telefónica of Spain is deploying JDSU’s Home Performance Management solution, designed to monitor and troubleshoot service issues for the carrier’s IPTV content and on-demand services.
Telefónica’s Imagenio IPTV service offers standard and HD programming to nearly 800,000 customers. JDSU says its Home PM centralized solution offers remote visibility into Imagenio’s home networks, using non-intrusive software to report on customer quality-of-service issues and to dispatch information in near real-time to technicians.
“JDSU’s Home PM provides us with a quality solution that will allow us to improve the quality of the IPTV service we provide to our customers,“ said Enrique Blanco, executive vice president of Operations and Planning at Telefónica. “JDSU’s high quality test and measurement solution will also provide us with a significant reduction on our operating costs."
JDSU Home PM is a software application that works alongside existing Auto Configuration Server (ACS) solutions. It is a standards-based tool that automatically identifies and demarks problems in the service delivery platforms, core and access networks, and the home network. It reduces customer-service call volume and improves troubleshooting efficiency by simplifying diagnostics and identifying the issue the first time, the company said.
