The TM Forum is announcing what it calls the next stage of its groundbreaking Business Metrics Automation program with the launch of a certification program that enables software suppliers to gain an independent assessment of their solutions’ conformance to the TM Forum Frameworx Business Metrics standards.
TM Forum says the new program speeds service providers’ ability to access reliable, real-time benchmarking data and performance analytics, and reduces the time and cost of the overall procurement process by allowing them to easily select products that conform to TM Forum standards.
The Business Metrics Automation Certification program certifies that a software supplier’s product is able to interact securely with the TM Forum Business Benchmarking database, including uploading data for the specified standard metrics in the correct format, generating queries, and downloading the query results for use in embedded product dashboards.
TM Forum says Business Metrics Automation conformant solutions provide data for industry standard metrics, enabling meaningful comparative data and ensuring consistent, “apples-to-apples" comparisons for both benchmarking studies and internal dashboards. This standardization allows service providers to reduce costs significantly by automating manual data collection process, the organization says.
“Benchmarking has always been a time-consuming effort and as a result is done infrequently," said Nancee Ruzicka, director, OSS/BSS global competitive strategies at Stratecast. “By procuring Business Metrics Automation software with standard metrics and automated data collection and transmission, service providers will be able to monitor their performance with the click of a mouse. They can then focus on analyzing the comparative data and making decisions, not on collecting the data."
Suppliers actively involved in the Business Metrics Automation program include Clarity, HP, cVidya, Oracle, WeDo Technologies and Subex.
