Customer-management solutions provider C3/CustomerContactChannels has selected NICE Interaction Management and NICE Quality Management, recording and quality management solutions from the NICE SmartCenter Workforce Optimization suite.
Florida-based C3/CustomerContactChannels offers solutions for a variety of industries, including the healthcare, telecommunications, travel and finance sectors. C3 partners with companies throughout the Americas, Europe and Asia, implementing customer-management solutions and providing new and unique technologies. C3 chose the NICE solutions to help support its continued expansion.
"The NICE solution will provide us performance, security and cost benefits," said Rick Ferry, C3’s president and COO. "On the performance level, its scalability for virtualized environments will enable us to lower the hardware resources required as well as reduce overall Total Cost of Ownership (TCO). NICE will also enable us to help our clients protect their customers’ privacy with advanced real-time capabilities that ensure compliance with the Payment Card Industry Data Security Standard (PCI-DSS)."
NICE Interaction Management was also selected for its enterprise readiness, with easy (click-and-go) deployment, rapid implementation; and integrated out-of-the-box system monitoring and reporting, NICE said. It will enable C3 with multi-tenancy capabilities, easy configuration and ongoing management, and advanced virtualization for higher scalability.
“The company is quickly growing and the latest release of NICE Interaction Management provides the agility and scalability that suits C3’s needs," said Yochai Rozenblat, president and CEO of NICE Americas. "We’re confident that our solutions can grow with C3, supporting a multitude of contact center environments."
