IT services and communications provider EarthLink has a new website designed to give business customers a wealth of self-service applications, reporting and management features, providing a more streamlined and efficient customer experience.
EarthLink calls the portal, known as myLink, a secure, essential business tool that provides a centralized, integrated on-demand gateway to each EarthLink Business account.
“In our business, it’s crucial to have real-time access to our network and account information," said Bill Bolton, VP of IT for HoneyBaked Ham of Georgia, an EarthLink Business customer. “For us, our EarthLink Business network is our gateway to inventory management and accurate sales data, and the myLink portal enables me to monitor and manage our locations on the go. Particularly during this busiest sales season, myLink is a true extension of the reliable network performance we enjoy from EarthLink Business."
The initial launch of myLink provides a new user experience, including one-click navigation, account and invoice management, and online service and support capabilities. By the end of 2011, EarthLink says myLink will include additional unique business tools such as VoIP services management, E911 address management, managed router services support using the GoogleMaps mapping service and traffic-utilization reporting.
Enhancements to myLink will continue throughout 2012, with the integration of statistics and performance monitoring tools in support of the new EarthLink Business IT services offerings. Additional 2012 initiatives will include enhancements to self-service order status and service ticket capabilities, voice and data management tools, user defined reporting, and a customizable user experience, the company said.
