MANAGEMENT WORLD — OSSera is rolling out Service Quality Manager (SQM) 2.1, which has an enhanced service-management framework designed to empower value-added service planners to model service blueprints remotely.
Also, with OSSera's Unified Performance Management, the framework can manage and monitor KPI/KQI’s, apply dynamic baselines, generate Threshold Crossing Alarms (TCAs), and monitor service quality, the company said.
Value-added services are planned daily and nightly by service and engineering planning. Due to security issues, travel, and other roadblocks, they do not always have access to the main server to access data from the OSSera Service Planning application, so they required the ability to draw up service blueprints offline and then upload and map the new blueprints to managed resources the next morning in the office. SQM 2.1 can now empower more than 50 planners to model more than 2,000 service models on their laptops without requiring access to the host. Service blueprints stored locally will synch up automatically when connected with the central object model database and then can be deployed into operations for monitoring.
OSSera will provide complimentary downloadable copies of the service planning tools to TM Forum members following Management World Americas 2011.
"OSSera has a unique approach to service management by first focusing on the eTOM strategy, Infrastructure, and product business processes for operational readiness." said David Deng, CTO and co-founder, OSSera. "The same blueprint diagrams are then deployed into OSSera’s OSS Explorer, a symmetrically distributed multi-threaded runtime platform providing 99.999% availability in monitoring services."
