MANAGEMENT WORLD — Telenor Hungary, a member of the international Telenor Group, has selected Comptel Corp.'s Provisioning and Activation to replace its existing system with a competitive, future-proof, easy-to-configure solution that also provides value for money.
Comptel says Provisioning and Activation offers the integration flexibility the operator required to support its move to an LTE-ready network. Comptel says its solution enables operators to fully automate the process of handling subscriber orders to activating services in the network all the way up to the start of billing. It's designed to help control costs, reduce manual errors and deliver services to subscribers without delay, thus increasing customer satisfaction and reducing churn.
“To serve our customers better, we are in the process of updating both our Customer Relationship Management (CRM) system and our GSM/UMTS/LTE network. We needed a flexible provisioning solution that can cope with the transformation that we are going through," said József Huszlicska, chief technical officer, Telenor Hungary. “Comptel’s provisioning solution was technically the strongest candidate, and it has a very good reputation. We are also confident that the solution will be able to support future network extensions, as well."
Telenor Hungary offers its customers mobile-based voice and broadband services. The carrier has 3.6 million customers in the Eastern European nation.
Comptel is exhibiting this week at Management World Americas in Orlando, Fla.