FTS has implemented its Leap Billing, a comprehensive end-to-end billing and customer care solution, at TelZar 019, a provider of international calling services.
019 is a new international carrier in Israel that offers prepaid and postpaid services. The Leap Billing implementation includes charging, billing and customer care, as well as interconnect billing. FTS says Leap Billing also provides 019 with the ability to manage the relationships with its dealers and resellers through the reseller-management module. Leap Billing’s customer-management solution is also designed to enable 019 to offer its subscribers a single point of contact for all their queries.
“We selected FTS because Leap Billing will open up TelZar to new possible services and increased flexibility," said Azarya Sela, managing director at TelZar 019. “In addition to the new services we are able to rapidly introduce, resulting in new revenue opportunities, it will also enable us to improve our subscriber-facing activities. FTS is committed to providing us with the best possible telecom billing system and we’re looking forward to continued growth with FTS."
FTS says Leap Billing helps reduce capex and opex while increasing customer satisfaction and retention. Based on FTS’ business-control technology (DoTree), the solution captures events delivered over single or multiple network technologies in real-time and responds to them based on a preconfigured set of business policies or actions. This flexibility and ease of use enables the service providers’ billing to become a business enabler for offering new marketing plans or services, with a rapid time-to-market, the company said.
