IT management company ManageEngine has integrated its agent-based network monitoring software, MSP Center Plus, with Zoho Reports, the cloud-based reporting and business intelligence service from Zoho.
The companies say the move allows managed service providers (MSPs) to easily organize data and create insightful reports and dashboards, all vital to safeguarding and enhancing the performance of their customers’ distributed networks.
The biggest reporting challenges for MSPs involve custom reporting and big data sets generated by monitoring solutions. MSPs need custom reports to meet each customer’s unique demands, but most monitoring software cannot create such reports. Most third-party reporting tools offer custom reporting but do not integrate with MSPs’ monitoring software, leaving MSPs to manually consolidate reports created by multiple tools. Meanwhile, the big data sets generated by increasing mobile and other network device traffic only compound the reporting challenge.
“Service providers spend a lot of their valuable time creating reports manually," said Dev Anand, MSP Center Plus product manager for ManageEngine. “The integration of MSP Center Plus and Zoho Reports simplifies and automates reporting on different sets of monitoring data for different customers, giving MSPs more time to work, rather than report, for their customers."
Today's announcement means the entire feature set of Zoho Reports is now available to MSP Center Plus users, giving MSPs the flexibility to easily generate customer-specific reports. The advanced reporting capabilities most significant to MSP Center Plus users include what the companies call an easy-to-use, spreadsheet-like interface that supports drag-and-drop report and dashboard building. Users also have immediate access to 60 preconfigured performance reports and six preconfigured dashboard views.
Additionally, the entire database of MSP Center Plus is uploaded to Zoho Reports, so users can create powerful, custom reports with SQL queries written in any database dialect or syntax. Users can also take advantage of standard relational modeling features like defining relationships between tables (using lookup columns), enforcing data integrity, auto-joining data across multiple tables, and auto-numbering.
MSP Center Plus offers Zoho Reports as an advanced reporting plug-in at $995 per year.
ManageEngine is a division of Zoho Corp.