Equinox Information Systems has lined up another customer for its Protector fraud management system. It's Access Point, a nationwide provider of voice and data services to business customers, based in North Carolina.
Equinox says Protector provides real-time fraud protection by monitoring call-detail records for instances in which actual usage varies from expected usage, as defined by a number of configurable metrics. Protector generates alerts and launches corrective actions when it encounters usage that suggests fraudulent activity.
"Access Point takes customer service very seriously," said Greg Taylor, VP of information systems at Access Point. "Deploying Protector is yet another proactive step in our quest to provide great customer service and help our customers reduce their telecom costs. The Protector system will allow us to better identify and respond to potential fraud incidents on our network, which ultimately helps us protect our customers from communications fraud."
Protector includes an integrated case management and investigation tool in addition to its CDR warehouse that stores key information from each usage record for efficient, easy research. Fraudulent activity is gauged by a comparison against multiple monitoring metrics, customer-specific rules, and profiles. Protector automatically creates and modifies usage profiles for each customer on the network, determining typical usage patterns based time of day, dialed region and time of week.
