Alcatel-Lucent has launched an extended portfolio of software and services designed to improve the experience that consumers have with their smartphones, tablets and other connected devices.
The Motive Customer Experience Solutions (CXS) portfolio is designed to proactively address the consumer experience, providing a suite of software and expert services to help communications service providers manage their customer relationships over a wide range of touchpoints.
Communications service providers are working to make it easier to buy, own and use their products. Research from WDS shows that 15 percent of smartphones are returned because consumers encounter problems getting them to work. In two-thirds of these cases, there is no issue found. Making devices and services easier to use and configure not only improves the customer experience, but it can also minimize the customer support burden, Al-Lu points out.
“Alcatel-Lucent has established a strong reputation in customer experience with hundreds of communications service providers around the world," said Adolfo Hernandez, president of Alcatel-Lucent’s Software, Services & Solutions group. "What we are announcing today is a commitment to continue our investments in the area of customer experience with the introduction of our new portfolio ..."
