MOBILE WORLD CONGRESS — Convergys Corp. has announced the availability of Convergys CRM 2.0, powered by Microsoft Dynamics CRM 2011.
The latest release of the company's customer-relationship management offering, part of the Convergys Smart Suite, is designed to allow communication and utilities providers to transform their business with a comprehensive business-support system (BSS) that improves the billing processes, customer service and time-to-market for new revenue-generating services.
“As services converge and churn causes revenues to erode, providers must transform their operations and business models. Standing out from the crowd boils down to an imperative described in a single word: service," said Bob Lento, president, Convergys Smart Revenue Solutions. “With this latest release of Convergys CRM, providers can address the immediate nature of new services and products, while proactively and seamlessly serving customers at every touch point."
Convergys says CRM 2.0 combines and enhances Microsoft’s Dynamics CRM platform with best-in-class Convergys shopping and ordering, customer management, and account management, which is pre-configured and dedicated to telecommunications, cable, broadband, satellite and utilities businesses, transforming customer service into sales. Convergys CRM is also integrated with Rating & Billing Manager, so that billing information is seamlessly brought forward to enhance the customer service experience.
Convergys says its CRM can significantly reduce the cost and ongoing effort that providers have experienced with business CRM software, specifically in the areas of CRM implementation, licensing, integration, support/maintenance, testing and upgrades.
Convergys' announcement was made in conjunction with Mobile World Congress.
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