Convergys Corp. has a new group-wide framework agreement with E.ON IT, the IT arm of E. ON AG, one of the largest private power and gas companies in the world. The agreement will enable E.ON IT to leverage the full portfolio of Convergys solutions, which Convergys says will drive enhanced customer experiences.
Convergys has worked closely with three E.ON affiliates over the past two years in a variety of markets on a series of pilots to test Convergys’ capability to deliver sophisticated rating and billing functionality related, but not limited to, smart metering. The success of these pilots culminated in the signing of this new global framework agreement.
“We look forward to broadening our relationship with Convergys, so we can replicate the success of the pilots on a group-wide scale," said Edgar Aschenbrenner, CIO of Hanover, Germany-based E.ON AG and chairman of the E.ON IT GmbH management board. “We are excited about the future possibilities and services that we are able to deliver to our customers with the support of Convergys’ intelligent solutions."
“Convergys’ solutions will help E.ON IT to make the most of the company’s current back office infrastructure investment by expanding their system capabilities to solve business needs brought on by changing business conditions, including smart metering and growing customer requirements," said Eran Ofir, general manager, global utilities, Convergys Smart Revenue Solutions.
Convergys develops and implements Smart Revenue Solutions for the utility, energy retail and communications markets. The company says these solutions help energy retailers and other companies meet the billing and customer-care needs for the residential, commercial and industrial, and wholesale sectors, enabling them to solve today’s business needs and evolve to take advantage of tomorrow’s opportunities.
