MOBILE WORLD CONGRESS — Convergys Corp. says the latest version of its Billing & Rating Manager, introduced today at Mobile World Congress in Barcelona, provides standards-based, real-time policy control that links the network interface to billing and charging.
In addition, the new solution brings real-time promotion capabilities to proactively identify up-sell opportunities and reduce churn. Rating & Billing Manager is part of Convergys’ Smart Suite of products, which the company says enable communications operators to have tight control on customer-data usage that is personalized to individual preferences, charging and usage history.
Convergys is already deploying this new version to Tier-1 operator UNE in Latin America to improve speed and customer experience with a real-time view of customer data and faster time-to-market of personalized promotions.
“As the speed of data transfer within telecommunications constantly increases, customers utilize available network capacity with ever-popular high-definition video and smartphone applications," said Bob Lento, president, Convergys Smart Revenue Solutions. “Increased data capacity is not free, so operators must find revenue-generators through up-sell opportunities and have better control of their networks."
The latest version of Rating & Billing Manager brings new functionality which is applicable to different vertical markets from telecommunications to utilities. Key features for this release include: integrated network-policy control to provide granular control of network access while ensuring total consistency with billing and charging; iInstallment billing to manage the payment for a large purchase, such as a solar panel or telephone handset over a number of bills; and payment arrangements, for example, so that an existing debt can be paid off over a number of bills.
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